Reviews on your page
Updated October 2026
Short answer
Only customers who paid for an order or booking can leave a review, so every review is real. You can reply once to each review. You can't delete reviews.
- After an order or booking is done, Zova asks the customer on WhatsApp to rate it.
- Only customers with a paid ticket can review. Nobody can post fake reviews on your page.
- Your rating shows on your page.
Reply to a review
- 1
Tap More, then Reviews
Tap Needs a reply to see the ones you haven't answered.
- 2
Tap Reply under the review and write your answer
- 3
Tap Post reply, then Yes, post it
Everyone who visits your page can read it, and you can't change or remove it later.
Customer photos
If a customer adds a photo, it stays inside their review until you tap Add to my gallery. Then it shows with your own photos as real customer work.
Got a bad review?
Reply calmly and briefly. Say sorry for what went wrong and how you've fixed it. Future customers read your reply as much as the review. You can reply once to each review, so make it count.
Reviews can't be deleted, by you or by asking Zova. That's what makes them worth trusting. If a review is abusive, not about your business, or shares private information, tap Report this review and a person at Zova will look at it.
Still stuck?
Tell us what you tapped and what you saw. A real person replies, usually the same day.