Report a shop
Updated October 2026
Short answer
Tap Report this shop on the shop's page or your ticket. Choose what happened and send. You don't need to sign in, and the shop isn't told who reported it.
- 1
Tap Report this shop
At the bottom of the shop's page, or on your ticket.
- 2
Choose what happened
Took my money, didn't deliver, Fake or not as described, Selling something not allowed, Abusive or threatening, or Something else.
- 3
Add details (optional)
What happened, and your WhatsApp number if we can ask you more.
- 4
Tap Send report
You'll see Thanks for telling us.
A person at Zova reviews every report. Nothing is suspended automatically, so a fair shop isn't punished by a false report.
Paid and didn't get your order? Report it, and also ask the shop for a refund from your ticket.
Still stuck?
Tell us what you tapped and what you saw. A real person replies, usually the same day.