For customers
Paying, finding your ticket, refunds, reviews and reporting a shop.
- 1
How to order and pay
Open the shop's link, pick what you want, enter your name and WhatsApp number, and pay by bank transfer. You don't need an account. You get a ticket straight away.
- 2
Find your ticket
Tap View ticket in the WhatsApp message Zova sent you. Your ticket shows your reference, what you ordered, the time, address, and any balance left to pay.
- 3
Get your refund
Zova sends you a WhatsApp link. Tap Add bank details, give your bank and account number, and the shop sends your money. Tap Confirm refund once it arrives.
- 4
Leave a review
After your order or booking is done, Zova asks you on WhatsApp to rate it. Only people who actually paid can review, so every review on Zova is real.
- 5
Report a shop
Tap Report this shop on the shop's page or your ticket. Choose what happened and send. You don't need to sign in, and the shop isn't told who reported it.
Still stuck?
Tell us what you tapped and what you saw. A real person replies, usually the same day.