Move a booking to another time
Updated October 2026
Short answer
Open the booking in Sales and tap Move (Change time for collections). Pick the new time. The customer's ticket updates and they get a WhatsApp message.
- 1
Tap Sales, then Appointments
- 2
Find the booking and tap Move
For an order they're collecting, it says Change time.
- 3
Pick the new date and time
- 4
Confirm
The ticket now says Rescheduled with the new time, and the customer gets a WhatsApp message.
Message the customer first if you can. A quick "can we do 4pm instead?" goes a long way.
To control which times people can pick in the first place, see booking hours.
Still stuck?
Tell us what you tapped and what you saw. A real person replies, usually the same day.