Orders & bookings
New orders, statuses, moving bookings, cancellations and refunds.
- 1
You got a new order. What now?
Zova sends you a WhatsApp alert and the order appears in Sales, already paid. Tap Start making it (or Start packing it), then Mark ready, then Mark collected or Mark delivered.
- 2
What your customer sees: tickets and statuses
Every paid order or booking gets a ticket page with its reference, time, address and any balance to pay. Its status changes as you update the order in Sales.
- 3
Move a booking to another time
Open the booking in Sales and tap Move (Change time for collections). Pick the new time. The customer's ticket updates and they get a WhatsApp message.
- 4
Cancellations, no-shows and deposits
If the customer cancels a booking, you keep the deposit. If they don't show up, mark it as a no-show and you keep it. If you cancel, they get it back in full.
- 5
Refund a customer
Tap Refund on the order, then Confirm refund. Zova asks the customer for their bank details on WhatsApp. Send the money from your bank app, then tap I've sent it. The customer confirms it arrived.
- 6
Custom jobs and quotes (Asks)
When a job has no fixed price, the customer describes what they want and it lands in Asks. You send one price or decline. If they accept, they pay on the page.
Still stuck?
Tell us what you tapped and what you saw. A real person replies, usually the same day.