You got a new order. What now?

You never have to check whether a customer "has sent it". An order only reaches you after the payment has gone through.

1. 1

   You get a WhatsApp alert

   It tells you what was ordered and how much was paid.

2. 2

   Tap Sales

   At the bottom of your dashboard. New orders have a badge. Orders and Appointments are on separate tabs.

3. 3

   Check the order

   You'll see the customer's name and number, every item with the options they picked, any note they left, and whether it's They collect, You deliver or Rider (customer pays). You also see the Zova fee and You got ₦….

4. 4

   Tap Start making it

   For ready stock it says Start packing it.

5. 5

   Tap Mark ready

   You'll see Marked ready - customer notified. They get a WhatsApp message to collect, or that it's on the way.

6. 6

   Tap Mark collected or Mark delivered

   When it's in their hands. That's the order done.

Check the reference before you hand over

Every order has a reference like ZV-BUSH-2D9Q. The customer shows it when they collect. Match it to the order in Sales.