Keep your account and money safe
Updated October 2026
Short answer
Never share your password or the codes Zova sends you. Zova will never ask for them. Keep a working email on your account, and give staff their own logins instead of yours.
- Zova will never ask for your password or a code, by call, SMS, WhatsApp or DM. Anyone who does is a scammer.
- Keep your email up to date. It's how you get back in if you lose your phone, and changing your bank account needs your password.
- Don't share your login. Give staff their own login so they can't see your money.
- Check payment in Zova, not on a screenshot. A real order appears in Sales only after the money has gone through.
Think someone got into your account?
- 1
Change your password straight away
Use Forgot password? if you can't sign in.
- 2
Check your bank account in Payout & plan
Make sure it's still yours.
- 3
Check Activity
See if anything was done that you didn't do.
- 4
Email us
Tell us what happened. We'll help you secure it.
Still stuck?
Tell us what you tapped and what you saw. A real person replies, usually the same day.