Staff & account
Staff logins, inviting sellers, passwords and account safety.
- 1
Give your staff their own login
On Pro, add staff with their name, WhatsApp number and a password you set. They can handle orders, bookings, Asks and your items, but they can't see or touch your money.
- 2
See who did what
More → Activity lists everything done on your account: orders marked, bookings moved, quotes sent, refunds and more, and who did it.
- 3
Invite other sellers and earn
Share your invite code. When a seller you invited makes their first sale, you get 30 days with no Zova fee. Invite five and you earn a badge on your page.
- 4
Forgot your password
On the sign-in page, tap Forgot password? and type your email. Open the link Zova emails you within 30 minutes and set a new password.
- 5
Keep your account and money safe
Never share your password or the codes Zova sends you. Zova will never ask for them. Keep a working email on your account, and give staff their own logins instead of yours.
- 6
Your shop was suspended
Your page is offline and can't take new orders. Zova tells you why on WhatsApp. If you think it's a mistake, appeal by email from the suspended screen.
Still stuck?
Tell us what you tapped and what you saw. A real person replies, usually the same day.