Get your refund
Updated October 2026
Short answer
Zova sends you a WhatsApp link. Tap Add bank details, give your bank and account number, and the shop sends your money. Tap Confirm refund once it arrives.
- 1
Tap Add bank details
In the WhatsApp message about your refund.
- 2
Pick your bank and type your account number
Tap Check account. Zova checks it with your bank and shows the account name.
- 3
Tap Yes, send my refund here
- 4
Wait for the shop to send it
They send it straight from their bank. You get a message when they say it's sent.
- 5
Confirm it arrived
Tap Confirm refund once the money is in your account. You'll see Refund complete.
It didn't arrive?
Say so on the refund page instead of confirming. Zova support looks into it and checks with the shop. If needed, Zova pays you itself.
Some refunds, like some card payments, go back through the payment processor or are paid by Zova directly. These can take a few days and need nothing from you.
You get back everything you paid, including the payment fee.
Still stuck?
Tell us what you tapped and what you saw. A real person replies, usually the same day.